Terms of service
Terms of Service
Welcome to My Muddy House Dog Store.
Thank you for visiting our shop. When you choose to buy from a small business like ours, it truly means a lot. These Terms of Service explain how everything works so your experience stays smooth, fair, and transparent.
Using Our Website
By browsing or purchasing from our site, you agree to use it in a lawful and respectful way. Anything that disrupts the website, attempts to access private data, or interferes with other customers is not allowed.
Products Made Just for You
All of our items are made to order. This means:
• Your item begins production shortly after your order is placed.
• Small variations in colour, placement, or sizing may occur depending on the print partner.
• Once production has started, orders cannot be changed or cancelled because your item is already being created especially for you.
This process helps reduce waste and ensures each product is made with care.
Orders and Payments
When you place an order, you confirm that all information — especially your shipping address — is accurate. We reserve the right to refuse or cancel an order if something appears suspicious (such as potential fraud or payment issues).
All prices are listed in USD unless stated otherwise.
Shipping
Shipping and production timelines are explained in our Shipping Policy. Delivery times are estimates and may vary depending on the carrier, destination, and time of year.
If an order is returned to us due to an incorrect address or failed delivery attempts, we cannot offer a free replacement. However, we will always do our best to help you find a solution.
Returns and Refunds
Because each item is made especially for you, we cannot accept returns or exchanges for sizing issues or change‑of‑mind purchases.
If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery with photos of the issue. Once verified, we will arrange a replacement or refund. Full details are available in our Refund Policy.
Accuracy of Information
We work hard to keep product descriptions, pricing, and availability accurate. If something is incorrect, we may update or correct it without notice. We also reserve the right to discontinue products at any time.
Intellectual Property
All designs, images, and content on this website belong to us. You may not copy, reproduce, or use them without permission.
Third‑Party Services
We use trusted third‑party partners for printing, payment processing, and shipping. Their terms may apply when you interact with their services (for example, during checkout).
Limitation of Liability
We are a small business doing our best to bring you joyful, high‑quality products. To the fullest extent allowed by law, we are not liable for indirect or accidental damages beyond the value of your purchase.
Governing Law
These Terms are governed by the laws of the United States. Any disputes will follow those laws.
Changes to These Terms
We may update these Terms from time to time. The most current version will always be available on this page.
Contact
If you have any questions or concerns, please reach out. We’re here to help and want your experience to feel easy and enjoyable from start to finish.
Questions about the Terms of Service should be sent to us at info@mymuddyhouse.com.