Return Policy

Returns & Refunds Policy

As a growing small business, every customer genuinely matters to us. We want your experience to feel joyful, smooth, and personal.

Sizing and change of mind
Because each item is made to order, we’re unable to accept returns or exchanges for sizing issues or change-of-mind purchases. Every product has a size chart among its product images, so please double-check your measurements before ordering to make sure it’s the perfect fit.

Changes and cancellations
Your order goes to production later that day, and once it’s in production we can’t change or cancel it. If you need to change your size, colour or address, or cancel, please reply to your order confirmation email or contact us before 2pm New York time (Eastern Time) on the day you order. We want to help, but after that the printers have already started.

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or incorrect, we will absolutely make it right. Please email info@mymuddyhouse.com or use our Contact Us page within 14 days of delivery, with your order number, a brief description and clear photos of the issue. Once verified, we’ll arrange a free replacement or refund, and there’s no need to send the item back. Please don’t return anything to the print facility’s address on the parcel, as it won’t reach us and we won’t be able to help. Contact us first and we’ll sort it out.

Lost or delayed parcels
If your tracking shows no movement, or your parcel hasn’t arrived within the estimated delivery time in our Shipping Policy, get in touch with your order number and we’ll look into it with our print partner.

Response times
We reply to messages once or twice a day, so please allow a little time to hear back from us. We’ll always get back to you.

Thank you for supporting our small business with a big heart. We’re here to help, and we’ll always do our best to make things right.